Booking and Cancellation Policy
Dear Guests,
Thank you for choosing Tour Guide Delhi for your next adventure. We are excited to have you on board and we hope you will enjoy our services.
Tour Booking:
Once you have decided to proceed with the reservations, you will be required to send 25% of the total tour cost as an advance payment to make the booking. You would also need to pay us the full amount for flights or train tickets. As soon as the advance is received, We will start making the necessary arrangements for your trip and keep you updated.
Once this is done, a booking confirmation email will be sent to you. You will then be required to pay another 25% of the tour cost at this point. Balance 50% of the tour price can be paid 30 days prior to your arrival in India. Please note that you must pay in full in advance during the Christmas and New Year period (December 20th to January 5th).
Amendments:
We do not encourage changes in the confirmed booking arrangements. But if you do need to make amendments to the arrangements already confirmed, we will try our best possible to accommodate the changes, depending on the availability of various segments of the tour, for the new requirements. However, certain minimum administrative fees apply for changes.
Time Limit:
Any amendment is subject to availability of related hotels/services and can only be made before the reconfirmation (at least 15 days prior to the date of arrival), any changes after that will be treated as cancellation and charges will be applicable as per our cancellation policy.
Amendment in Date:
Travel date can be rescheduled maximum of up to 45 days from the initial date of arrival and rates or price confirmed is subject to change as it is based on the prevailing rates and might increase due to currency fluctuation increase in the cost of fuel charges, change in any related tax structure, a sudden change in hotel tariffs or increase in transport cost. Any amendment beyond 90 days will be considered canceled and the advance deposit will be retained as per our policy.
Amendment in Numbers of the Guests:
In case of a reduction in the number of passengers, the cost will be increased as per tariff and the supplement for the same has to be added along with the final payment. Please note that deposits for non-travelling passengers cannot be adjusted or exchanged in such cases.
Cancellation & Charges:
We deeply regret your decision to cancel your trip to India. However, we realize that there are many valid reasons that this can happen. Cancellations must be notified in writing and will take effect on the day the Tour Guide Delhi Team receives them.
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30 days prior to arrival 100% of the deposited amount towards “Tour cost” will be refunded.
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20 days – 30 days prior to arrival 50% of the deposited amount towards “Tour Cost” shall be refunded.
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15 days – 20 days prior to arrival 25% of the deposited amount towards “Tour Cost” shall be refunded.
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If cancellation is within 7 days prior to arrival – No Refund.
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Train/Flight Tickets – No refund.
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Any National Park Safaris – No refund.
Jurisdiction:
The courts of New Delhi, India have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement. The jurisdiction that accepts travel contracts for all legal proceedings in New Delhi, India. If you wish to sue the company for any reason then you can only do so in the jurisdiction of the booking & cancellation policy of Tour Guide Delhi.
The mentioned “Terms and Conditions” are by no means drafted to create a one-sided contract between Tour Guide Delhi and You. Any contract that Tour Guide Delhi will get into with you is with the single-minded objective to provide tours and services of the highest quality and best possible experience in the budget, time, and plan mentioned by you.
If you feel any of the Terms and Conditions are not in your favor, please get in touch with info@tourguidedelhi.com and we will do our best to resolve the matter. The above information is binding until such a request is made.
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Sincerely,
Tour Guide Delhi Team
